THE PALMS HOTEL, Key West – Your ideal downtown stay
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Key details
Hotel Overview
820 White Street,
Key West,
Florida,
United States,
33040,
Florida
The Palms Hotel - Pet-friendly guesthouse near Duval Street
The Palms Hotel is located in Key West, a 15-minute walk from Duval Street and the Ernest Hemingway Home and Museum. The hotel features a heated swimming pool, a daily continental breakfast, and a poolside bar. Guests have access to bicycles for rent, a business center, and complimentary wireless internet. The property is pet-friendly, with specific rooms allowing pets up to 40 pounds (some up to 75 pounds). A daily shuttle service operates to Miami and Fort Lauderdale airports. The hotel maintains a quiet atmosphere in a residential neighborhood.
Additional perks of the hotel
Free continental breakfast with pastries, juices, and fresh fruit
Complimentary gas grill and picnic area
Bicycle rentals with baskets, lights, and locks
Pool bar with happy hour from 3 PM to 5 PM (Thursday to Saturday)
Concierge services for local attractions and hidden gems
Dog-friendly beaches and patio dining options nearby
Rooms
The Palms Hotel offers 32 air-conditioned rooms with refrigerators and flat-screen televisions. Room types include Standard rooms with 2 Queen Beds (some with private bathrooms across the hallway), Deluxe King Bed Rooms with twin sofa beds, and 2-Room Mini-Suites with kitchenettes. The Bi-Level Suite (Attic Suite) features two queen beds, a twin futon, and a kitchen. Most rooms are non-smoking, and select rooms are pet-friendly. Private bathrooms are standard, except for one second-floor room with a shared bathroom.
Other conveniences
Kitchenettes in select rooms with microwaves and coffeemakers
Daily housekeeping service
Free Wi-Fi in guest rooms and common areas
Cable TV and AM/FM radios
Fire alarms and smoke detectors in all rooms
Complimentary toiletries and hairdryers
Limited free parking (first-come, first-served)
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Our listed hotels offer a variety of room types—double rooms, family suites, or deluxe options—all with features like breakfast, flexible cancellation policies, and exclusive deals.
820 White Street,
Key West,
Florida,
United States,
33040,
Florida
Map view
820 White Street,
Key West,
Florida,
United States,
33040,
Florida
City landmarks
Museum
The Ernest Hemingway Home and Museum
4000 ft
Landmark
Duval Street
4200 ft
Square
Mallory Square
1.3
mi
Museum
Truman Little White House
1.3
mi
Landmark
Southernmost Point
1.0
mi
Nature reserve
Key West Butterfly and Nature Conservatory
1.0
mi
Landmark
USCGC Ingham Maritime Museum
1.3
mi
Monument
Southernmost Point of the Continental US
1.1
mi
Garden
Nancy Forrester's Secret Garden
3400 ft
Museum
Key West Shipwreck Treasure Museum
1.3
mi
Event hall
San Carlos Institute Casa Cuba
4500 ft
Landmark
Curry Mansion
1.0
mi
Aquarium
Key West Aquarium
1.3
mi
Church
Saint Mary Star of the Sea
2900 ft
Gallery
The Studios of Key West
3500 ft
Landmark
Statue Of Bishop Albert Kee
2900 ft
Museum
Ripley's Believe It or Not
1.2
mi
Landmark
Key West Lighthouse and Keeper's Quarters Museum
4400 ft
Landmark
Historic E. H. Gato Building
3000 ft
Museum
Mel Fisher Maritime Heritage Museum
1.2
mi
Landmark
Key West AIDS Memorial
4300 ft
Museum
Tennessee Williams Key West Exhibit
3100 ft
Gallery
Wyland Galleries
3200 ft
Landmark
US 1 Mile Marker 0
4300 ft
Garden
West Martello Tower
1.0
mi
Church
Saint Paul's Episcopal Church of Key West
4300 ft
Garden
Audubon House and Tropical Gardens
1.2
mi
Nearby
Cemetery
Key West Cemetery
1700 ft
Mallory Square
Wreckers Sloop Mary
800 ft
Museum
Key West Firehouse Museum
1800 ft
Restaurants
Pescado
500 ft
1127 Truman Ave Truman & White Chevron
Jose's #2 Latin Food
1000 ft
1101 Truman Ave
Pierogi Polish Market
800 ft
1008 White St
O.J. Dave's Lemonade and Smoothies
800 ft
Mallory Square
5 Brothers Grocery & Sandwich Shop
2000 ft
930 Southard St
Dairy Queen
2000 ft
1207 United St
Harpoon Harry's
3900 ft
832 Caroline Street
Guest Reviews & Ratings
What Guests Are Saying?
Guest reviews
5.0/10
based on 8 reviews
8.3
8.3/10 based on 2375 reviews
Steven
United Kingdom,
May
2024
8.2/10
The hotel's location is brilliantly close to Key West's main attractions with a short walk to Duval Street. The rooms are colorful and bright, but the breakfast is very basic. The service is perfect, with a charming building and cheerful staff. The dining experience is awesome but in a bit of a small area. Overall, a great value for a Key West stay.
Rooms
7.0
The rooms were colorful and bright, but the breakfast was very basic.
Service
9.0
The service was perfect, with cheerful and helpful staff.
Location
9.0
The location is brilliant, just a short walk to Duval Street and the center of town.
Dining
8.0
The dining was awesome and very convenient.
Facilities
8.0
The facilities were in good condition and enjoyable.
Bob
United Kingdom,
February
2024
6.0/10
The hotel room was a bit small, with no additional seating apart from the bed, and the kitchenette was not as expected. The shower stall was really tiny, and the lack of an elevator to the second floor was inconvenient. Additionally, the noise from neighboring rooms was noticeable, especially at night.
Rooms
5.0
The room provided was not what I expected, and it was a bit cramped. The small shower stall and lack of an elevator were downside. The noise from neighboring rooms was a point of concern. The sloping roof design added to the inconvenience at times.
Service
6.0
The service was helpful when needed, but there was no standout service that exceeded expectations. The staff was accommodating but not overly welcoming. The lobby hours were limited, closing early and opening late.
Location
7.0
The hotel was centrally located for our activities and events, which was convenient. It was a short walk to Duval Street. However, the cluttered appearance of the neighborhood and room interiors took away from the overall impression. The tiki bar lacked some essentials.
Dining
5.0
The dining options were lacking considering the high room rate. The quality of the food was not up to par, and the start time of the meals was not ideal.
Facilities
5.0
The hotel facilities such as the tiki bar were not up to expectations. The lack of essential amenities affected the overall experience.
central location
small rooms
Ian
United States,
February
2024
8.4/10
My stay at the hotel was delightful. The rooms had all the amenities one could need, were a good size, and very comfortable, blending perfectly with the historic building. I appreciated the plenty of drawer and storage space to unpack, making me feel right at home. Although the price was slightly high, the value for money was worth it.
Rooms
9.0
The rooms provided a cozy and comfortable stay, complete with all necessary amenities.
Service
9.0
The service was exceptional throughout my stay. From getting our luggage to the room with amazing efficiency to constantly ensuring our comfort, the staff went above and beyond. The friendly service extended to every interaction, including the poolside breakfast bar experience.
Location
8.0
The hotel's location in a quiet residential area surrounded by charming homes was a real gem. While not right in the heart of Key West, it was still within walking distance to all the main attractions, offering a peaceful retreat close to the action. The affordable $15 bike rental made exploring the area easy and convenient.
Dining
7.0
The dining experience was mostly good, especially the breakfast by the poolside which created a relaxed and enjoyable atmosphere.
Facilities
9.0
The hotel's facilities were top-notch. Everything from the pool area to the common areas was well-maintained and added to the overall positive experience of the stay.
Sally
United Kingdom,
August
2023
7.8/10
The hotel is not bad, within walking distance of key areas, with nice rooms and a swimming pool. The location is great, close to everything but away from noise and traffic. The rooms may need some updates but are clean, big, and comfy. The service was helpful and friendly for the most part but had some rude moments. The dining experience was simple but tasty, offering something for everyone. The breakfast was good with options from cereal to boiled eggs and sausages.
Rooms
7.0
The rooms were clean, big, and comfy but could use some updates.
Service
7.0
The service was helpful and friendly, with some rude instances.
Location
9.0
The location is powerful close to everything, including Duval Street, dog park, and more, perfect for exploring Key West.
Dining
8.0
The dining experience was simple but tasty, catering to everyone.
Facilities
8.0
The hotel offers nice rooms and a swimming pool.
clean
old rooms
David
United States,
July
2023
7.2/10
I had a mixed experience at this hotel. The rooms were freshly painted and flawlessly clean, but the walls were so thin that I could hear everything from the next-door room, and the air conditioning was outdated and ridiculously noisy. The location was good for accessing activities on the island, but it was a bit noisy being right beside the bar and ice machine. The service was super friendly, but the request to send credit card details via personal email was a bit concerning. The dining experience was enjoyable with a good variety, and the facilities were decent.
Rooms
6.0
The rooms were freshly painted and flawlessly clean, but the thin walls and noisy air conditioning were major drawbacks.
Service
7.0
The service was super friendly, with convenient parking, but requesting personal information via personal email was unsettling.
Location
8.0
The location was good for reaching the activities on the island, and being close to Old Town made it convenient for exploring.
Dining
8.0
I enjoyed the breakfast choices available, especially since they accommodated my kids.
Facilities
7.0
The hotel offered the necessary facilities for a comfortable stay, although some areas like the air conditioning could use an upgrade.
John
United States,
May
2023
7.2/10
The hotel room was tiny for the price and too small for four people sharing, but it was clean and provided a kitchen. The room was colorful and bright, although it only had one nightstand, leading to items being placed on the floor.
Rooms
7.0
The room was clean and colorful, offering a kitchen, but felt cramped for four people sharing. The lack of ample storage with only one nightstand was a downside.
Service
9.0
The service was amazing, with a very nice breakfast host who communicated well. Although not very talkative, they were helpful and accommodating.
Location
6.0
The location was perfect for easy access to the main attractions on foot, but the room had some issues with darkness from the furniture mismatch, bugs, and heat intrusion through gaps in the door.
Dining
7.0
The dining experience was nice at the pool bar, although service was slow. The variety could be improved, but the convenience was appreciated.
Facilities
7.0
The hotel offered nice dining options at the pool bar, but service was a bit slow. The facilities would benefit from increased variety in the menu.
clean
cramped rooms
Austin
United Kingdom,
May
2023
7.0/10
My stay at the hotel was a bit mixed. The location was good in a quiet residential area, but the rooms were tiny and not very comfortable for taller guests. The service was incredibly nice, and the hotel staff were friendly and accommodating. However, the dining options were truly appalling, and the breakfast was not worth waiting around for.
Rooms
6.0
The room I stayed in had two queen-sized beds, but it felt quite cramped, especially being in the roof area. It was bright but not very comfortable for taller individuals.
Service
9.0
The service at the hotel was top-notch. The staff was incredibly friendly, helpful, and accommodating.
Location
8.0
The hotel is located in a quiet residential area surrounded by charming homes. While it's a bit overpriced, it's a short walk from the main activity areas like Duval Street.
Dining
5.0
The dining experience was a letdown. The breakfast options were minimal, and the food quality was not great. I couldn't wait to check out and find better dining elsewhere.
Facilities
5.0
The hotel facilities were basic and did not stand out.
William
United Kingdom,
April
2023
8.4/10
I had a wonderful stay at the hotel. The rooms were clean and comfortable, and the pool bar right down the stairs was a great convenience. The service was exceptionally friendly and helpful. The location was excellent, close to Duval Street, but away from the noise. The dining options were limited but satisfactory. Overall, a great value for the money.
Rooms
9.0
The room was very roomy and comfortable.
Service
9.0
The service was super friendly and helpful.
Location
9.0
The location is excellent; you can walk to Duval Street, which is the main attraction for pubs and restaurants.
Dining
7.0
The dining options were limited but sufficient.
Facilities
8.0
The facilities were great, especially the pool bar.
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